Privacy policy

Privacy Policy

This Privacy Policy explains how HEALTHY FOOD SYSTEM SDN. BHD. (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from kaleo.my (the “Site”).

1. Personal Information We Collect

When you use our Site or place an order, we may collect:

  • Contact details (name, email, phone number, delivery address).

  • Payment details (processed securely via our payment providers, we do not store full credit card numbers).

  • Order details (meal plans, delivery preferences).

  • Device information (such as IP address, browser type, cookies) to improve your experience.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you regarding your order or our services.

  • Improve our Site and customer experience.

  • Send you marketing updates (only if you have consented).

3. Sharing Your Information

We do not sell your personal information.
We only share it with:

  • Service providers (e.g. payment processors, delivery partners).

  • Legal authorities, if required by Malaysian law.

4. Data Retention

We will keep your personal data only as long as necessary for business or legal purposes.
If you would like us to delete your data, please contact us.

5. Your Rights under PDPA 2010

As a resident of Malaysia, you have the right to:

  • Request access to the personal data we hold about you.

  • Ask for corrections or deletion of your data.

  • Withdraw your consent to marketing communications.

You may exercise these rights at any time by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience.

  • Analyze traffic and usage patterns.

  • Support marketing and advertising activities.

You can manage or disable cookies in your browser settings. However, some features of the Site may not function properly without cookies.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

9. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

10. Contact Us

For any questions, requests, or complaints regarding your personal data, please contact:

HEALTHY FOOD SYSTEM SDN. BHD.
📍 12-B, Jalan Suarasa 8/4, Town Park 1, Bandar Tun Hussein Onn, 43200 Cheras, Selangor, Malaysia
📧 hello@kaleo.my